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Noda Bank · Russia

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AI for client service and request triage

AI classifies incoming requests, while assistants support client service and staff.

Noda Bank: project illustration

// Results

AI layers: service, triage, staff assistants
3
link to existing business processes
API

What we built

Client-service AI classifies every request and routes it to the right team, while assistants help staff draft answers. Everything connects to existing processes via API.

  • Classification and routing of incoming requests
  • AI modules for client service
  • Assistants for employees
  • API link to existing business processes

// Stack

  • LLM
  • AI agents
  • API
  • Classification
// Next case
// Your project

Let's build this for you

Describe the task. An engineer replies within 24 hours with a plan and an estimate.

  • Free AI audit
  • Fixed-price pilot
  • NDA on request